
Contact us
Indonesia
PT Ashmore Asset Management Indonesia Tbk
Pacific Century Place
18th Floor SCBD Lot 10
Jalan Jendral Sudirman Kav 52-53
Jakarta 12190
Indonesia
T: +62 21 2953 9000
F: +62 21 2953 9001
Customer complaint
Written complaint
Prepare the following documents:
1. Identity of Customer / Representative
2. Power of Attorney (if represented)
3. Complained problem
Send complete documents and official letter to:
PT Ashmore Asset Management Indonesia Tbk
Pacific Century Place
18th Floor SCBD Lot 10
Jalan Jendral Sudirman Kav 52-53
Jakarta 12190
Indonesia
Verbal complaint
T: +62 21 2953 9000
Complaint resolution
Verbal: max. 5 working days
Written: max. 10 working days
Extended time: max. 10 working days

Dispute Resolution
In the event that an agreement on the settlement of the complaint is not reached, Client and the Investment Manager and/or the Custodian Bank will resolve the dispute with a dispute resolution mechanism in the form of mediation or arbitration through the Alternative Dispute Resolution Institution (LAPS) with the terms, conditions and procedures as referred to in the POJK regarding Alternative Dispute Resolution Institutions in the Financial Services Sector.