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HOW CAN WE HELP?

Contact us

We’re here to assist and answer any questions you may have. Please see the options below and choose from the relevant teams to get in touch.

Indonesia

PT Ashmore Asset Management Indonesia Tbk

Pacific Century Place
18th Floor SCBD Lot 10
Jalan Jendral Sudirman Kav 52-53
Jakarta 12190
Indonesia

T: +62 21 2953 9000
F: +62 21 2953 9001

Customer complaint

Written complaint

Prepare the following documents:

1. Identity of Customer / Representative
2. Power of Attorney (if represented)
3. Complained problem

Send complete documents and official letter to:

PT Ashmore Asset Management Indonesia Tbk
Pacific Century Place
18th Floor SCBD Lot 10
Jalan Jendral Sudirman Kav 52-53
Jakarta 12190
Indonesia

Verbal complaint

T: +62 21 2953 9000

Complaint resolution

Verbal: max. 5 working days
Written: max. 20 working days
Extended time: max. 20 working days

Complaint resolution process

Dispute Resolution

In the event that an agreement on the settlement of the complaint is not reached, Client and the Investment Manager and/or the Custodian Bank will resolve the dispute with a dispute resolution mechanism in the form of mediation or arbitration through the Alternative Dispute Resolution Institution (LAPS) with the terms, conditions and procedures as referred to in the POJK regarding Alternative Dispute Resolution Institutions in the Financial Services Sector.