PCR – Petitions, Claims and Requests
AIAC Clients
Ashmore Investment Advisors S.A., Sociedad Fiduciaria has set up the following communications channels of FAQ:
- Phone number in Bogotá: +57 1 601 5804183 from 9:00 am to 6:00 pm
- Email: pqrsfiduciaria@ashmoregroup.com.co
- Physical address: Carrera 7 No. 75-66 Piso 7 in Bogotá D.C. from Monday to Friday from 9:00 am to 6:00 pm.
Do not forget to provide your contact information such as landline, cell phone, address and email.
Self-regulating Securities Market Colombia (AMV)
Ashmore Investment Advisors SA, Trust Company in compliance with the regulations about Voluntary Self-Regulation in Foreign Currency and Self-Regulation in Securities issued by the Colombian Securities Market Self-Regulator -AMV-, informs its clients of the possibility to present their requests, complaints, claims and suggestions -FAQs- to the AMV on issues related to the activity of securities intermediation through the following communication channels:
Judicial notifications:
Tel: (601) 6024580 ext. 1419 & 1422
legal@amvcolombia.org.co
lcardona@amvcolombia.org.co
Regulations and good practices:
Ingrith Vargas
Regulatory Professional I
Tel: (601) 6024580 ext. 1515
ivargas@amvcolombia.org.co
Contact us:
+57 601 602 4580
Calle 72 #10 - 07 Office 1202 Bogotá, Colombia
Website: https://amvcolombia.org.co/acerca-de-amv/
Find the AMV complaint form at the following link: https://amvcolombia.org.co/quejas/
Financial Superintendence of Colombia
Directly to the Financial Superintendence of Colombia through the following communication channels:
- Physical Address: Calle 7ª No. 4-49 in Bogotá - :
- Telephone number in Bogota: + 57 601 3078042 – 601 5940200 – 601 5940201
- Free Telephone Number: 018000120100
- E-mail: super@superfinanciera.gov.co
Mailbox for requests, complaints and claims
Financial Consumer Advocate
For ASHMORE INVESTMENT ADVISORS S.A TRUST COMPANY the Doctor Ana María Giraldo Rincón has been appointed the principal Financial Consumer Advocate.
You may use as a financial consumer before the Financial Consumer Advocate, the following channels:
Ana María Giraldo Rincón (Financial Consumer Advocate - Principal)
Pablo Valencia Agudo (Principal Financial Consumer Advocate - Alternate)
Carrera 10 No. 97A-13 (502)
Bogotá D.C.
Colombia
Phone Number: +57 601 6108164
Website: https://defensorsos.com/
Email: defensoriaashmore@legalcrc.com
Public Service opening hours: Monday to Friday 8:00 a.m. to 6:00 p.m. short working day. Phone Number: +57 601 6108164.