PCR – Petitions, Claims and Requests

AIAC Clients

Ashmore Investment Advisors S.A., Sociedad Fiduciaria has set up the following communications channels of FAQ:

  • Phone number in Bogotá: +57 1 601 5804183 from 9:00 am to 6:00 pm
  • Email: pqrsfiduciaria@ashmoregroup.com.co
  • Physical address: Carrera 7 No. 75-66 Piso 7 in Bogotá D.C. from Monday to Friday from 9:00 am to 6:00 pm.

Do not forget to provide your contact information such as landline, cell phone, address and email.

Self-regulating Securities Market Colombia (AMV)

Ashmore Investment Advisors SA, Trust Company in compliance with the regulations about Voluntary Self-Regulation in Foreign Currency and Self-Regulation in Securities issued by the Colombian Securities Market Self-Regulator -AMV-, informs its clients of the possibility to present their requests, complaints, claims and suggestions -FAQs- to the AMV on issues related to the activity of securities intermediation through the following communication channels:

www.amvcolombia.org.co

Judicial notifications: 
Tel: (601) 6024580 ext. 1419 & 1422
legal@amvcolombia.org.co
lcardona@amvcolombia.org.co

Regulations and good practices:
Ingrith Vargas
Regulatory Professional I
Tel: (601) 6024580 ext. 1515
ivargas@amvcolombia.org.co

Contact us:
+57 601 602 4580
Calle 72 #10 - 07 Office 1202 Bogotá, Colombia

Website: https://amvcolombia.org.co/acerca-de-amv/

Find the AMV complaint form at the following link: https://amvcolombia.org.co/quejas/

 

Financial Superintendence of Colombia

Directly to the Financial Superintendence of Colombia through the following communication channels: 

  • Physical Address: Calle 7ª No. 4-49 in Bogotá - : 
  • Telephone number in Bogota: + 57 601 3078042 – 601 5940200 – 601 5940201
  • Free Telephone Number: 018000120100
  • E-mail: super@superfinanciera.gov.co

Mailbox for requests, complaints and claims

https://www.superfinanciera.gov.co/publicaciones/10110761/atencion-y-servicios-a-la-ciudadaniaatencion-al-ciudadanoformulario-solicitudes-y-pqrsf-10110761/

Financial Consumer Advocate

https://www.superfinanciera.gov.co/publicaciones/10114649/personasguias-para-el-consumidor-financiero-10114649/

For ASHMORE INVESTMENT ADVISORS S.A TRUST COMPANY the Doctor Ana María Giraldo Rincón has been appointed the principal Financial Consumer Advocate.

You may use as a financial consumer before the Financial Consumer Advocate, the following channels:

Ana María Giraldo Rincón (Financial Consumer Advocate - Principal)

Pablo Valencia Agudo (Principal Financial Consumer Advocate - Alternate)

Carrera 10 No. 97A-13 (502)
Bogotá D.C.
Colombia 

Phone Number: +57 601 6108164

Website: https://defensorsos.com/
Email: defensoriaashmore@legalcrc.com

Public Service opening hours: Monday to Friday 8:00 a.m. to 6:00 p.m. short working day. Phone Number: +57 601 6108164.