PCR – Petitions, Claims and Requests

AIAC Clients

Ashmore Investment Advisors S.A., Sociedad Fiduciaria has set up the following communications channels of FAQ:

  • Phone number in Bogotá: +57 1 601 5804183 from 9:00 am to 6:00 pm
  • Email: pqrsfiduciaria@ashmoregroup.com.co
  • Physical address: Carrera 7 No. 75-66 Piso 7 in Bogotá D.C. from Monday to Friday from 9:00 am to 6:00 pm.

Do not forget to provide your contact information such as landline, cell phone, address and email.

Stock Market Self Regulator (AMV)

Ashmore Investment Advisors SA, Trust Company in compliance with the regulations about Voluntary Self-Regulation in Foreign Currency and Self-Regulation in Securities issued by the Colombian Securities Market Self-Regulator -AMV-, informs its clients of the possibility to present their requests, complaints, claims and suggestions -FAQs- to the AMV on issues related to the activity of securities intermediation through the following communication channels:

www.amvcolombia.org.co

Financial Superintendence of Colombia

Directly to the Financial Superintendence of Colombia through the following communication channels: 

  • Physical Address: Calle 7ª No. 4-49 in Bogotá - : 
  • Telephone number in Bogota: + 57 601 3078042 – 601 5940200 – 601 5940201
  • Free Telephone Number: 018000120100
  • E-mail: super@superfinanciera.gov.co

Mailbox for requests, complaints and claims

https://www.superfinanciera.gov.co/jsp/loader.jsf?lServicio=Publicaciones&lTipo=publicaciones&lFuncion=loadContenidoPublicacion&id=20710 

Financial Consumer

https://www.superfinanciera.gov.co/jsp/loader.jsf?lServicio=Publicaciones&lTipo=publicaciones&lFuncion=loadContenidoPublicacion&id=60886