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Frequently Asked Questions

Investor Relations and Shareholders

What should I do if I have changed my address?

You should notify Equiniti registrars in writing. If you hold shares in joint names, the notification to change address must be signed by the first named shareholder. You may choose to do this online, by logging on to www.shareview.co.uk. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.

What should I do if I have changed my name?

You should notify Equiniti registrars in writing of your new name and previous name. You should attach a copy of your marriage certificate or your change of name deed, together with your share certificates and any uncashed dividend cheques in your old name, so that Equiniti registrars can reissue them.

Can I have my dividends paid directly into my bank or building society account?

Yes, this is possible with most bank or building society accounts in the UK and is sometimes referred to as a "payment instruction" or "dividend mandate". Mandating your dividends has a number of advantages for you: The dividend will go in to your account on payment date - there is no chance of it being delayed in the post and you do not have to wait for a cheque to clear. The payment method is more secure than receiving a cheque in the post. Tax information about the dividend is sent direct to you at your registered address.

I haven't received my last dividend cheque.

Please contact Equiniti registrars, who will investigate the reason for non-receipt. You may wish to have future dividends paid directly into your bank or building society account. See above for details.

My partner, or relative, has passed away. What should I do about their shareholding?

Please contact Equiniti registrars at your earliest opportunity. They will assist you with the documentation required and be able to make the process as straightforward as possible for you.

How can I sell my shares?

You can sell your shares through a stockbroker or sharedealing service. There are a variety of services available. Equiniti registrars offer an internet- or telephone-based sharedealing service. You can find out more about this service by logging on to www.shareview.co.uk/dealing or by calling the shareview helpline: 08456 037 037*. * Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers costs may vary.

How do I transfer my shares?

At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a share transfer form, which is available from Equiniti registrars or can be downloaded here. The form should be fully completed and returned with your share certificate representing at least the number of shares being transferred. Equiniti registrars will then process the transfer and issue a balance share certificate to you if applicable. Equiniti registrars will be able to help you with any questions you may have about completing the form.

How can I check my register details?

You can log onto www.shareview.co.uk where you will be able to check your details, including your shareholding, dividend payments and various transactions. The service is secure, free and easy to use. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.

How do I contact Equiniti registrars?

Equiniti can be contacted at:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA, U.K.

T: 0871 384 2812* or +44 121 415 7047.
* Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers costs may vary.

Ashmore Funds

Do you offer research on Emerging Markets?

Yes, Ashmore has a wide range of research and articles on Emerging Markets. These can be found on our Insights page and you can request to receive these by email.

How do I invest in Ashmore funds?

Before investing, you must read a copy of the relevant scheme particulars, prospectus or other offering documents and a copy of the most recent Report and Accounts. These are available in the Funds section of our website or from the administrator of the relevant Ashmore fund. (For all Ashmore public funds the administrator is Northern Trust.) You should then complete and return an application form to the administrator. Investors are required to provide documentation in compliance with applicable local anti-money laundering regulations.

The minimum investment varies according to the Fund. You can find details on the individual fund page.

Can I buy Ashmore funds through my intermediary or broker/bank?

Our funds are available via a number of different banks/brokers and other intermediaries around the world, please contact your advisor directly.

How do I obtain copies of my statement of account?

Please contact the administrator of the Fund, Northern Trust. Their contact details are on the front of the relevant fund update or within the scheme particulars, prospectus or other offering documents of the relevant Ashmore fund.

How do I redeem my investment in a fund?

Please follow the instructions in the scheme particulars, prospectus or other offering documents of the relevant Ashmore fund. For further assistance please contact the administrator of the Fund - Northern Trust whose contact details are shown within those documents. Contact details are also available within this website via the Funds page, on the relevant fund page, and can also be found on the front page of the relevant fund update.

How often do the funds deal?

Our SICAV Fund range and US Mutual Fund range deal on a daily basis. With a few exceptions, the remainder of the Ashmore funds deal on a monthly basis or quarterly basis; please refer to the relevant scheme particulars, prospectus or other offering documents which are also available within this website via the Fund Prices page.

How do I get in touch with the administrators?

The contact details of Northern Trust are available on the relevant fund overview page, and can also be found on the front page of the relevant fund update.

How can I receive copies of the monthly Fund updates?

Fund updates are available in the Our Funds section of this website. Simply select your chosen fund and you will find the fund update in the document library. If you would like to receive a fund update directly please contact ashmail@ashmoregroup.com

Where are the prices of the funds published?

Fund prices are available in the Our Funds section of this website. Simply select your chosen fund and you will find the fund price in the 'Overview' tab. You can also find fund prices page on Bloomberg terminals (Ashmore ), Reuters terminals and FT.com.

Are my dividends reinvested?

Dividends are automatically reinvested. However, if you do not wish to have your dividends reinvested, please inform the administrator - Northern Trust - at the time of your subscription.

How do I obtain a copy of the report and accounts for Ashmore funds?

A copy of the latest report and accounts for the relevant Ashmore fund can be found via the Our Funds section of this website. Simply select your chosen fund and you will find the report and accounts in the document library.